Feedback from customers for better customer satisfaction, Marketing Management

Assignment Help:

Question 1:

(a) CRM means different things to different people. For one it is direct mailing for others it is an IT system. Draw a diagram and discuss the basic model for CRM.

(b) What is the best strategy to get feedback from customers for better customer satisfaction?

(c) Discuss four qualities that characterize a customer-focused organisation.

Question 2:

Your organisation is contemplating to implement a CRM system and you are the Project Manager.

(a) What CRM tool would you recommend to your boss for implementation and why?

(b) As a Project Manager, what would you include in your CRM Implementation Plan?

(c) Discuss on three performance metrics you would use to measure the success of the CRM initiative.


Related Discussions:- Feedback from customers for better customer satisfaction

Caselet, considering the concept of product life cycle, where would you put...

considering the concept of product life cycle, where would you put video games in their life cycle

Meaning of price, Meaning of price: Price is the marketing mix element...

Meaning of price: Price is the marketing mix element that product revenue, the other producer costs. Price is also one of the most flexible elements: it can be changed quickly

Characteristics of promotion, Characteristics of promotion: Customer ar...

Characteristics of promotion: Customer are informed about the product or services of the company either at the time of introduction of a new product into the matket or when any

4ps, the relationship between the 4Ps

the relationship between the 4Ps

Explain product strategy for ensuring growth of the firm, Question 1: Y...

Question 1: You have been approached by a firm of your choice. You are to provide advice on its marketing planning. Write a report that includes: a. an evaluation of its cu

What is probe what went wrong, What is probe what went wrong? Probe ’w...

What is probe what went wrong? Probe ’what went wrong: It happens while the product is having several special problems. In that case marketing department takes essential s

What are the three stage channel of distribution, Three stage channel of di...

Three stage channel of distribution When number of wholesalers used is large and they are scattered throughout the country, manufacturers often use the services of mercant

Routinisation reasons of distribution channels, How is routinisation the re...

How is routinisation the reasons of distribution channels in economics system? Routinisation: Marketing agencies hang together into channel arrangements to give for the r

Explain about message format, Q. Explain about Message format? a) Ad- ...

Q. Explain about Message format? a) Ad- copy for print media b) Ad-copy for broad cast media. c) Radio d) T.v

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd