Architecture of knowledge management

The fact that more than 80% of the content on the Web is text has given rise to automated text mining solutions. The Gartner Group, an active consulting firm in KM proposed a multi-tier KM architecture. At the lowest level, an intranet and an extranet with platform servers, network services, and distributed object models are used as the foundation for KM applications. Databases and workgroup applications constitute the next level. Above this layer are the text and database drivers to handle various corporate data and information assets, Knowledge Retrieval (KR) functions and concept and physical knowledge maps. Above this is a web user interface. In this architecture, applications and services are layered and have complimentary roles. No single infrastructure or system is capable of serving an organisation's complete KM needs. Second, Knowledge Retrieval (KR) is considered as the newest addition to the existing IT architecture and is the core of the entire architecture.