Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Below standards on a consistent basis. Cannot seem to handle this area, needs major improvement. This rating can impair employment suitability if not improved immediately. Develop ACTION PLAN to improve.
N/A - This area not applicable to associate's position.
Rating
Guest Service
Team Work
Was
Is
4
Provides Excellent Guest Service
3
Works as part of a team
Rapport with guests
Helpfulness to others
Dealing with difficult situations
Attitude
Takes pride in serving the guest
Cooperates with Team Leaders
Telephone Manner
Cooperates with fellow Associates
WOWs the guest
Offers to help when not busy
Answers radio calls quickly
Gets along well with other teams
Calls guests by name
Friendly and considerate to Associates
Measured Guest Service scores
Suggests improvements
Professionalism
Reports problems
3.4
OVERALL GUEST SERVICE
3.5
OVERALL TEAM WORK
1. Brad is a valuable team member; he has been part of the Opal team since the year 2003. Brad has a significant knowledge about San Francisco, and in specific the Opal Hotel history. Brad's knowledge assisted the GSA team, and team leaders to enhance their knowledge about the city and The Opal Hotel.
2. Brad has always a positive attitude with the Opal team, and guests. Brad has a friendly personality, and he is very considerate to his team's needs. Brad is also professional during performance of the task. We need to work with Brad to improve his WOW factor with guests.
3. Brad is not consistent in greeting guests in the lobby, or by phone. I will be working with Brad to standardize the greeting, and acknowledge guests in the lobby.
4. Brad's job performance is good, there is still a room to improve the quality and the quantity of work achieved during his shift. I will be assisting Brad to reach this goal.
Productivity
Work Habits
Takes initiative
Absenteeism
Handles new challenges well
Punctuality
2
Handles tasks in time allotted
Uniform/dress complete
Makes good use of time
5
Wears name badge
Error-free work
Follows work rules/procedures
Upsells consistently
Uses time clock accurately
Need for supervision
Complies with meal/rest break policy
Follows directions well
Adapts to change
Works at fast pace when needed
Follows hotel policies
Drive
Works in a safe manner
2.9
OVERALL PRODUCTIVITY
Waste management/conservation
Consistency
4.5
OVERALL WORK HABITS
How Google’s “Made With Code” has become an integral part of its career planning?
Question 1: (a) Organisational Behaviour is basically concerned with the study of human behaviour at work and with finding ways by which employee performance and productivity
Q. Explain Straight piece work method ? Straight piece work method is the simplest, oldest, and the most commonly used method. Here, the rate unit of the output is fixed, and t
Question 1: (a) What are the costs that need to be borne by organisations when planning to recruit new employees. (b) Describe what you understand by scenario planning.
meaning?
"In this era of global competition, many organizations have to improve their performance in order to stay in the world of business. Thus, they have decided to introduce Perform
Disadvantages of job enlargement: 1. Job enlargement tends to be a costly affair. Workers may require additional training for their enlarged jobs. Moreover, if the Job enlarge
Suspension means prohibiting an employee form attending work, prevention him form discharging the duties assigned to him and with holding the wages payable to him. Suspension does
what is the difference between exclusion clause and exemption clause?
Explain the basic strategies of KM To summarise, appropriate strategies include: Providing facility to people in the enterprise at all levels so that they feel comfortable i
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd