Question 1:

"The problem with far too many companies is that they try to raise the standards at the top by training the bottom." Discuss

Question 2:

According to Torrington, Weightman and Johns, the four stages in a counselling interview are:

(a) factual interchange;
(b) opinion interchange;
(c) joint problem solving; and
(d) decision-making

Question 3:

(a) Explain what is meant to happen during each of these stages;

(b) Indicate what can go wrong to prevent the ‘ideal' four stage process from operating smoothly; and

(c) Show what can be done to reinstate the ‘ideal' sequence when deviations occur.