Question 1:

(a) Describe in your own words the wider reason why communication takes place in organisations.

(b) Identify and explain the three main aims of communication.

(c) Using a concrete example illustrate the communication cycle.

(d) Refer to the example, and describe how you dealt with any communication barrier encountered.

Question 2:

Identify and describe using examples, three of the more prominent barriers to effective communication.

Question 3:

(a) As a Higher Executive Officer, describe what you can do to improve your communication skills.

(b) What factors would you consider as the most important?