What you meant by the term employee development, HR Management

Assignment Help:

JKC Ltd is a retail chain selling camera equipment and supplies to professionals and the general public. Feedback surveys completed by its customers have already highlighted customer service problems, including „ignorant or uninformed staff? and „indifferent or inattentive staff?.

JKC has traditionally recruited photography enthusiasts to work in its stores and has not so far felt the need to offer training in either technical knowledge or customer service skills. The Manager of one store, Mathew Havoc, has been heard to say: Photographers know what they want, and they know that they can get it from us. Training is a waste of time and resources.

As the newly appointed Assistant Human Resource Manager, you decide that the feedback surveys give sufficient impetus for you to recommend a new attitude to training.

Required:

Draft a report for Mathew Havoc, outlining the following:

(a) What you consider to be the benefits of training to:
(i) The organistaion
(ii) The individual
(b) How would you identify the training needs of staff?
(c) What methods you would select to satisfy the training needs of staff?
(d) How you could carry out evaluation of training methods?
(e) What you meant by the term "employee development"?


Related Discussions:- What you meant by the term employee development

SELECTION , PROJECT ON SELECTION PROCESS

PROJECT ON SELECTION PROCESS

Discuss the need for training in modern organisations, Question 1: (i) ...

Question 1: (i) Elaborate on the various types of conflicts that might arise in organisations. (ii) Conflicts are always detrimental to the organisation. Discuss. Que

Discipline of organizational behavior, Question 1: (a) Provide a defini...

Question 1: (a) Provide a definition of the term organisational behaviour. (b) Discuss how an understanding of organizational behavior is useful in a work setting. (c) Di

Limitations of an e-selection system, Question 1: (a) Discuss the main...

Question 1: (a) Discuss the main issues you would consider when implementing an online recruitment system in an organization. (b) Explain briefly two possible limitations

Poor appraisal forms, Poor appraisal forms: the appraisal process might al...

Poor appraisal forms: the appraisal process might also be influenced by the following factors relating to the forms that are used by ratters: 1. The rating scale may be quite v

Explain the concept of ergonomics, Question 1: (a) Explain the concept ...

Question 1: (a) Explain the concept of ‘ergonomics'. (b) Elaborate on the issues that a health & safety specialist should consider while trying to eliminate ergonomic hazard

OPERATION RESEARCH, A paper mill produces two grades of paper viz., X and Y...

A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i

What is job enlargement, Q. What is Job enlargement? Job enlargement in...

Q. What is Job enlargement? Job enlargement involves expanding the number of tasks or duties assigned to a given job. Job enlargement is naturally opposite to work simplificati

Quantitative methods health care management, Determined the observed time f...

Determined the observed time for the prepost exam process

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd