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Question 1:
"Various factors have created a need for businesses to move from a Traditional Marketing approach to a Relationship Marketing one."
(a) Describe this statement.
(b) What are the implications for the organisation when it is adopting a Relationship Marketing concept in doing business.
Question 2:
"One important pre-requisite of any organisation aiming at customer retention is having a positive image in the eyes of its publics. Public Relations is a tool used in Relationship Marketing to address that issue."
Discuss this statement with local examples.
Question 3:
"The focus of Relationship Marketing is customer retention. Yet Bund Jackson has stated that the development of a Relationship Marketing approach is not always appropriate for all customers."
Explain and discuss what Bund Jackson means by the above statement and what are its implications for segmenting customers.
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Question: A facet model has been derived for an effective advertising. It consists of six modes namely Perception, Cognition, Affective, Association, Persuasion and Behaviour.
identifing brand personality in consumers mind
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