Problem 1:

Discuss how the three elements of the extended marketing mix relating specifically to people, process, and physical evidence affect the marketing of services.

Problem 2:

Explain major factors influencing the purchasing behaviour of an individual consumer. Use a model of buyer behaviour to support your answer.

Problem 3:

Assume that you have been given the task of carrying out marketing research to assess the level of customer satisfaction in your organisation. In this context, identify and explain the stages of the marketing research process.

Problem 4:

Discuss the advantages and drawbacks of using the internet to market the products/services of an organisation.