Question 1:

a) Your employer has realized that a formal recruitment and selection process is required. You have been asked to identify and explain the stages involved in recruitment and selection.

b) Which are the methods being currently utilized in the recruitment of managers and professionals in enterprises in Mauritius?

Question 2:

a) Performance Management' is defined as a means of achieving better results by understanding and managing overall organisational performance. Describe the five stages typically involved in the process of performance management.

b) 360 feedback is defined as "a developmental tool designed to encourage employees to grow and develop by providing feedback on their proficiency, skills, competencies, behaviours and practices related to the conduct of their jobs ". Explain how far this is being applied at the workplace.

Question 3:

Training and development programmes form an important part of improving employee skills.

a) Briefly explain what is meant by the following different types of training and development:

(i) Coaching

(ii) Mentoring

b) Describe criteria against which the effectiveness of training might generally be evaluated.

c) What are the different methods of evaluation applied in order to give value for money?

Question 4:

a) Distinguish between "hard skills" and "soft skills".

b) How far should organisations put people first while pursuing their strategic goals and objectives?