Describe the steps in the selection process, HR Management

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Question:

Mail.com Co. Ltd is a company engaged in the BPO activities in Mauritius since 2003. The company is planning to open a new call centre in the north of the country and will need 50 Call Centre Operators and 5 Supervisors for this new plant by end of 2013. Mail.com Co. Ltd also want to expand and will need 200 Operators and 18 Supervisors by the end of 2014. The CEO of Mail.com Co. Ltd wants you to explain him the following with details:

(a) Show the different sources of attracting candidates that are available for Mail.com Co. Ltd.

(b) Outline and describe the steps in the selection process.

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