Describe KM from a two- dimensional perspective.

KM from a two-dimensional perspective involves:

Activities involved in building a learning organisation, viz., creating, collecting, exchanging, using, and internalising knowledge for innovation and development.

The second dimension refers to activities that enable knowledge creation.

These are:

a) Strategy: for alignment of corporate and KM strategies;

b) Measurement: of the benefits of KM;

c) Policy: guidelines for KM provided by the organisation;

d) Content: subset of corporate knowledge base in electronic form;

e) Process: includes the processes used by employees to achieve the goals of the organisation;

f) Technology: includes the ICT elements used for KM;

g) Culture: Refers to the organisational environment for KM