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Define the Elements in the Communication Process?
To communicate effectively, we need to understand how communication works.
Communication involves nine elements :
a) 2 major parties in a communication - sender and receiver
b) 2 major communication tools - message and the media
c) 4 major communication functions - encoding, decoding, response and feedback.
d) 1 - noise in the communication system.
Read the excerpt attached carefully and answer the following questions: (a)(i) Two roles of HRM namely (i) Boosting productivity & (ii) Enhancing service are spelt out in the ex
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