Question 1:

List and discuss three most important human resources challenges faced by modern hospitality and tourism organisations.

Question 2:

Give your own reasons to explain the generally high levels of staff turnover in the hospitality industry. What are the costs involved? What actions would you recommend to be taken to help reduce the level of staff turnover?

Question 3:

Explain why a hospitality organisation has the duty of ensuring a safe and healthy working environment for its employees and how the HR Management helps in ensuring this.

Question 4:

Describe and discuss using relevant industry examples, the benefits and drawbacks of internal and external recruiting.