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Question 1:
(a) Discuss the importance of informal communication in organisations.
(b) How does this type of communication influence the flow of information within the organisation?
(c) Describe the advantages and disadvantages of informal communication.
Question 2:
Using a concrete example from your own experience, describe the non-verbal aspects of communication which
(i) negatively
(ii) positively affected the transmission and understanding of your message to the receiver.
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Primacy. The first behaviour patterns that emerge may set expectations of how to act later. For example, people sometimes sit in the same seats as in their first meeting. Primacy-b
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Grievances resulting from management policy: 1. Overtime 2. Transfer 3. Leave 4. Hostility towards and job rates. 5. Wage payment and job rates. 6. Seniority
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Question: (a) Describe communication. Describe the two-way communication process, and explain its contribution to the organisation. (b) Identify and explain the interferenc
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