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Q. Illustrate basic concepts of EFQM model ?
1 results of orientation: achieve results that delight all the organization stakeholders.
2 customer focus: create sustainable customer value.
3 leadership and constancy of purpose: visionary and inspirational leadership coupled with constancy of purpose.
4 management by processes and facts: manage the organization through a set of interdependent and interrelated systems processes and facts.
5 people development and involvement: maximize the contribution of employees through their development and involvement.
6 continuous learning innovation and improvement: challenge the status quo and effecting change by using learning to create innovation and improvement opportunities.
7 partnership development: develop and maintain value adding partnerships.
8 corporate social responsibilities: exceed the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.
Q. Show External source of recruitment? External source: organizations may look people outside it. Entry level jobs are usually filled by new entrants from outside. Also in the
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Name and explain important aspects that should be adhered to when making the final selection decision?
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Q. Punitive suspension - disciplinary action? Punitive suspension: under the Punitive suspension the employer prohibits the employee from performing the tasks assigned to him a
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