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Q. Illustrate basic concepts of EFQM model ?
1 results of orientation: achieve results that delight all the organization stakeholders.
2 customer focus: create sustainable customer value.
3 leadership and constancy of purpose: visionary and inspirational leadership coupled with constancy of purpose.
4 management by processes and facts: manage the organization through a set of interdependent and interrelated systems processes and facts.
5 people development and involvement: maximize the contribution of employees through their development and involvement.
6 continuous learning innovation and improvement: challenge the status quo and effecting change by using learning to create innovation and improvement opportunities.
7 partnership development: develop and maintain value adding partnerships.
8 corporate social responsibilities: exceed the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.
1.Critically analyze Mr. Vincent’s reasoning. 2. If you were the professor and you knew what was going through Vincent’s mind, what would you say to Vincent
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Q. What do you mean by Interpreter? Interpreter: he may be needed when the work man is not familiar with the language of the enquiry officer. The enquiry officer should record
what are the important principles that have to be observed in the maintenance of discipline
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