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Q. Illustrate basic concepts of EFQM model ?
1 results of orientation: achieve results that delight all the organization stakeholders.
2 customer focus: create sustainable customer value.
3 leadership and constancy of purpose: visionary and inspirational leadership coupled with constancy of purpose.
4 management by processes and facts: manage the organization through a set of interdependent and interrelated systems processes and facts.
5 people development and involvement: maximize the contribution of employees through their development and involvement.
6 continuous learning innovation and improvement: challenge the status quo and effecting change by using learning to create innovation and improvement opportunities.
7 partnership development: develop and maintain value adding partnerships.
8 corporate social responsibilities: exceed the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.
Orientation and Training Orientation or induction is the task of introducing the new worker to the organisation and it's, procedures, policies and rules. A typical formal orie
Q. Show factors influencing employee remuneration: 1. Labour market: demanded for and supply of labour influence wage salary fixation. A low wage may be fixed when the supply o
Positive and negative impact on job design
Question 1: Explain the importance of effective human resource management within the hospitality and tourism industry. How would you distinguish between personnel management a
Question 1: (a) Organisational Behaviour is basically concerned with the study of human behaviour at work and with finding ways by which employee performance and productivity
How do you handle deadlines? Explain that you had a plan ahead for the materials and staff you need to handle a project or team, anticipate when certain steps need to be starte
Major "intervention" strategies adopted for single gender classes include, "pedagogical approaches, individual, organizational and socio cultural approaches" (Younger and Warrigton
Types of selection test: Aptitude test: these tests measure whether an individual has the capacity or latent ability to learn a given job, if the given adequate training. Aptit
How can it convert bench into capital?
According to Latané (1981), the very nature of groups allows certain individuals to contribute less to the group outcome than they would have had they been working alone. Latané, W
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