Q. Illustrate basic concepts of EFQM model ?

1 results of orientation: achieve results that delight all the organization stakeholders.

2 customer focus: create sustainable customer value.

3 leadership and constancy of purpose: visionary and inspirational leadership coupled with constancy of purpose.

4 management by processes and facts: manage the organization through a set of interdependent and interrelated systems processes and facts.

5 people development and involvement: maximize the contribution of employees through their development and involvement.

6 continuous learning innovation and improvement: challenge the status quo and effecting change by using learning to create innovation and improvement opportunities.

7 partnership development: develop and maintain value adding partnerships.

8 corporate social responsibilities: exceed the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.