Question 1:

Explain the importance of effective human resource management within the hospitality and tourism industry. How would you distinguish between personnel management and human resource management?

Question 2:

Describe and discuss using relevant industry examples, the benefits and drawbacks of internal and external recruiting.

Question 3:

Identify and explain the stages of the training cycle.

Question 4:

Explain why a hospitality organisation has the duty of ensuring a safe and healthy working environment for its employees and how the HR Management helps in ensuring this.

Question 5:

Give your own reasons to explain the generally high levels of staff turnover in the hospitality industry. What are the costs involved? What actions would you recommend be taken to help reduce the level of staff turnover?