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1. Suppose Billy's Hamburger Barn redesigns the process there are now two attendants. The first attendant takes the order. Once this step is finished, the first attendant then takes the money while the second one gathers up and bags the food. Because two of the process steps can now run in parallel (gathering the food and taking the money), what is the new minimum cycle time? What is the longest cycle time? What potential problems could arise by splitting the process across two individuals?
2. Faircloth Financial specializes in home equity loans, loans that customers can take out against the equity they have in their homes. ("Equity" represents the difference between the home's value and the amount a customer owns on any other loans.) The current process is as follows:
a. Map out the current process. Identify any rework loops and delays in the process. What causes these? What is the impact on cycle times? How might this affect customers' willingness to do business with Faircloth?
b. What changes might you recommend to redesign this process with the needs of the customer in mind? You might start by imagining how the "perfect" process would look to the customer and base your recommendations on that.
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