Current process capability, Marketing Management

Kevin Murtuagh, manager of an national reservation service for a nationwide chain of luxury hotels, is concerned about productivity of his operation.  Analysis of recent historical data shows the call center seems to be averaging about five minutes to process a regular reservation call with a per call standard deviation of forty seconds. 

Suppose that every day Kevin randomly samples 25 calls for their length in minutes and computes the average.  Draw the x-bar process control chart with 3-sigma control limits.  On three consecutive days Kevin observes averages of 4.72, 5.20 and 5.03 minutes respectively.  Should he be concerned?  Explain.

Senior management has determined that call processing time should between 4 minutes, 15 seconds and 4 minutes, 45 seconds.  What is the probability that the current performance meets this standard? 

Given the information from senior management in part b, what is the current process capability?

Given your answer to part c, what should Kevin Murtaugh do in order to ensure that the process is 6-sigma qualified?  Explain.

Posted Date: 3/1/2013 12:48:46 AM | Location : United States







Related Discussions:- Current process capability, Assignment Help, Ask Question on Current process capability, Get Answer, Expert's Help, Current process capability Discussions

Write discussion on Current process capability
Your posts are moderated
Related Questions
Illustrates the working of second barrier of exchange in channels distribution? The second barrier to smooth exchange procedure arises due to time of production and the time at

Question 1: How different is administrative law from civil law and criminal law? Explain your answer by giving examples and citing court decisions. Question 2: What are

1. You are provided with a file labeled "MULTIBETA11DAT," with monthly data running from January of 2006 through June of 2011. Use the data to estimate a four-variable model (by us

Marketing analysis: Managing the marketing function being with a complete analysis of a company's situation. The company must analyze its markets and marketing environment t

#what is personal selling,direct marketing,exhibitions?

Question: You are employed by a business that supplies office furniture to Business-to-Business (B2B) customers. You have been asked to complete the following tasks: (a) Ide

You work as a marketing consultant and have been approached to develop a Comprehensive Corporate Plan for one of the following events to be held at the Ricoh Arena: Olympic footbal

What are focus and drawback of product concept? Product Concept: Focus: The focus of the firms subsequent the product concept is onto the production of greater products

Personal selling: Meaning & definition: Personal selling is unique as it is a face to face transaction between a salesman and a prospective customer. Evidently, a well traine

Problem (a) Why it is difficult to perform IP trace-back. (b) (i) Explain the packet marking approach to IP trace-back. (ii) What is the basic problem with this approach