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Q. Write a letter to your supplier complaining against wrong delivery of goods and requesting to replace the same as per order placed.
Ans: This letter should be written in the usual format of a business letter.
Make a reference to your communication in which you have placed order for certain service or goods and the quantity. State that because of an oversight at the supplier's end, bad quality goods have been dispatched. Also point out how such negligence causes inconvenience to the supplier as well as to the retailer, which also causes is an avoidable waste of money. Request the supplier to kindly check your goods and supply the goods as per the placed order without any further loss of time as the goods season is running out.
Question 1: (a) Describe in your own words the wider reason why communication takes place in organisations. (b) Identify and explain the three main aims of communication.
Trust them with knee-jerk reactions," said Vikram Koshy, CEO, Delta Software India, as he looked at the quarterly report of Top Line Securities, a well-known equity research firm.
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