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Question 1:
(a) Discuss, with the use of examples, the situations when, and the reasons why, people accept change.
(b) How can employees' attitude toward change be classified on a continuum?
(c) What are the major reasons why people resist change?
(d) How is it possible to cope with resistance to change?
Question 2:
(a) What does the term "organisational culture" mean?
(b) How is it possible to identify/diagnose an organisational culture?
(c) Is organisational culture a help or a hindrance to organisational change?
Information Services: In that part we shall discuss eight types of information services: Current Awareness Service (CAS) Selective Dissemination of information (SDI)
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