Discuss the characteristics of an effective leader, Other Management

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QUESTION 1

(a) Compare and contrast the quality culture in a traditional and a TQM organization

(b) What do you understand by the PDCA cycle?

QUESTION 2

(a) Discuss the characteristics of an effective leader

(b) E. Deming was against the use of performance appraisal. Discuss the arguments put forward by E. Deming to support his proposition

QUESTION 3

(a) Write short notes on the dimensions you would use to assess and evaluate a product

(b) What are the role and function of a Quality Council in an organization?

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