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QUESTION 1
(a) Compare and contrast the quality culture in a traditional and a TQM organization
(b) What do you understand by the PDCA cycle?
QUESTION 2
(a) Discuss the characteristics of an effective leader
(b) E. Deming was against the use of performance appraisal. Discuss the arguments put forward by E. Deming to support his proposition
QUESTION 3
(a) Write short notes on the dimensions you would use to assess and evaluate a product
(b) What are the role and function of a Quality Council in an organization?
PERIODICALS DEPARTMENT: Since periodical publications are now a major information disseminating media, the work of the Periodical Publications Section assumes great magnitude
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R ole of inspection Inspection plays an important role in quality management. The products should be inspected at the end of the process to make sure that they meet the specif
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