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Question 1:
(a) What are the basic styles of negotiation?
(b) Explain the implication of Prisoner's Dilemma game?
(c) Describe why people act in Red style to protect themselves or to cheat.
(d) Describe the negotiator's dilemma in terms of dependence on other negotiation actions?
Question 2:
(a) Why is it in the ‘debate phase' of negotiation that a large portion of time is spent in face to face contact?
(b) Which debate behaviors are likely to be effective & which are likely to hinder settlement or deadlock in negotiation?
Select a generic product. Define its customer segmentation, marketing technique, customer service initiatives, and the approach used to marketing?
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