Problem 1:

You have just been appointed as HRD Manager in a well established firm specialised in the retail trade. You have been asked to carry out a Training Needs Assessment before management can embark on a training programme. Explain in detail all the stages you would follow to gather the necessary data to justify the need for a training programme.

Problem 2:

The HRD professional is called upon to play multiple roles in a learning organisation. Discuss two of these roles which you consider to be among the most difficult and two other roles which appear to be the easiest to you.