There's a vast array of models and approaches available. The list below presents some of those most commonly in use:
- Balanced Scorecard
- The Big Picture
- Business Process Re-engineering
- Charter Mark
- EFQM Excellence Model®
- EFQM Excellence ModelTM - Dolphin
- Investors in People
- Kaizen Blitz
- Performance Prism
- ISO 9001 Quality System
- Practical Quality Assurance System for Small Organisations
- Public Service Excellence Model
- Six Sigma
- Statistical Process Control.
Which two models or approaches might you consider as suitable for your organisation and which two would you reject?
Task
Use the EFQM model to analyse your own organisation. Identify key strengths and identify areas where you will need to invest more attention and make improvements in order to enhance results performance.
Task
On a separate sheet construct a balanced scorecard for your department or team using one of the standard BSC frameworks (private or public sector). Consider what initiatives, objectives,
Measures and targets you would include to provide you with comprehensive information on the performance of your department or team.
Task
Consider what behaviours or actions leaders should take to generate high team performance in achieving strategic objectives?
Task
Consider what unwritten, unspoken expectations you have of your manager and your team members. Then try to identify any unwritten, unspoken expectations they may have of you.
Task
Reflect on your organisation's vision or mission statement. Consider how you might make it reach out to different people, what examples you might provide and how you can emphasise the difference between the current state and the future state.