What are the causes of employee grievances, HR Management

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Question 1:

(a) What are the causes of employee grievances and how best can they be resolved?

(b) Outline the advantages and disadvantages of having a formal set of rules to handle grievances in an organisation.

Question 2:

(a) Outline the role played by these institutions:

(i) The Permanent Arbitration Tribunal
(ii) The Industrial Relations Commission
(iii) The Industrial Court.

(b) Explain the following:

(i) Conciliation
(ii) Mediation
(iii) Arbitration.

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