When assessing whether a team is effective, we need to understand the proximal issues that the team has influence over and also the team outcomes. Unpacking both issues highlights the most important point of intervention for managers. For example, the gross profit of a sales team is not only influenced by individuals' selling skills, but also by whether the products are needed by customers, the organisation's pricing structure, and factors idiosyncratic to the customers (e.g. mood) and industry (e.g. global financial crisis). If a team is not effectively engaging in team performance behaviours, then training will be important. However, if a team is effectively engaging in appropriate behaviours, but the team outcomes are not emerging (e.g. gross profit is low), then perhaps organisational issues such as pricing structure will have more impact in enhancing team effectiveness.