Question 1:

Hospitality and tourism operators have recognised that in order to compete effectively in a turbulent environment, they need to differentiate themselves from their competitors. Examples of high performance work organisations demonstrate that approaches to the management of human resources represent a competitive differentiator. Discuss using relevant industry example.

Question 2:

Identify the steps in the selection process and list the selection criteria that are available. Elaborate on how these criteria can be used to make selection more effective?

Question 3:

Team work needs to be considered as part of an organisations' HRM strategy. Discuss, supporting your answer with at least one example of the most appropriate team work to a specific circumstance in the tourism and hospitality industry?

Question 4:

Corporate Social Responsibility is a new phenomenon in the tourism and hospitality sector and many organisations have developed programmes to demonstrate this. Elaborate on the importance of developing such a programme for a tourism or hospitality organisation of your choice.

Question 5:

Training and development can be mostly seen as a cost. Discuss why it should be in fact seen as an investment, rather that a cost, by organisations operating in the tourism sector?