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You have successfully recruited a call centre manager who fulfils are the criteria established in the job evaluation process. You are required to induct this call centre person. Your company has a very specific way of supervising, delegating and providing feedback to staff. Your task is to explain the process your company follows when supervising, delegating and providing feedback to staff. In your response, include the relevance of EQ and SQ in the process of supervision, delegation and providing feedback. You are also required to argue the advantages of following this approach as opposed to other approaches.
Critically explain the fundamental principles of performance management and the performance methods available. How would you ensure that the newly appointed call centre manager is appraised in a way that is relevant, sensitive, acceptable, practical and free from interfering factors? Examine the different ways in which this newly appointed call centre manager can be compensated and design a compensation plan to ensure this person is fairly compensated.
Q. Explain Straight piece work method ? Straight piece work method is the simplest, oldest, and the most commonly used method. Here, the rate unit of the output is fixed, and t
can you tell seven steps of selection?
Explain Crucial and value-adding knowledge The decision to invest in knowledge depends upon knowing what knowledge is relevant and crucial to the organisation and what knowledg
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XYZ is a small organization dealing with the import of goods and due to the fierce competition, the company wants to expand its business in order to be more close to its market.
Question 1: Job analysis and job design are the basis of an effective and efficient human resource management. Explain how job analysis and job design lead to effective and eff
Personal Interview: Personal or face to face interviewing is a core function of marketing research much of the quality of the entire research process rests on its effectiveness.
Explain grievance handling procedure in your organisation
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