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Question 1:
(a) Explain the basic philosophy behind quality management systems such as those specified in ISO 9000:2000 series.
(b) Discuss how an effective quality management system can contribute to continuous improvement and customer satisfaction in a manufacturing organisation.
Question 2:
Benchmarking is a method in which most progressive organizations are interested.
(a) How do you describe benchmarking and what are its benefits?
(b) Discuss the purpose and practice of benchmarking in an organisation adopting a total quality approach.
Ratio Measurement: Ratio level is the highest level of measurement. They are distinguished from internal scales by virtue of having an absolute zero. Ratio scale provide
QUESTION World heritage sites are identified as sites of outstanding global values that should be preserved for all humanity. Sites will be preserved for future generations and
Reader Activity Area in library building-library management Reader Depending on the size and nature of the library, there may be one or more reading rooms. A reading room for
Catalogue Code: As with classification schemes, there are different catalogue codes available for use in libraries. Two of them are already known to you as they are prescribed
Question: a. Estate Management is a fairly new discipline of the Built Environment. Describe the concept of Estate Management and how its evolution during the past decade.
Problem 1 Many surveys have been carried out over recent years to try to evaluate why customers are lost. While the answers may vary by customer and organisation, survey after
Question 1: (a) Identify and clearly explain the benefits of implementing ISO 14001? (b) Describe the importance of an Environmental Impact Assessment (EIA). Explain the are
Assigning the Class Number: Once the specific subject is formulated, assigning the correct Class Number can be done with the help of the classification scheme. But this process c
discuss under definition the channel of marketing communication
Finding resources: As said earlier, supply is another basic factor. Supply means availability of documents for acquisition. Information regarding supply can be collected in th
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