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Question 1:
(a) Explain the basic philosophy behind quality management systems such as those specified in ISO 9000:2000 series.
(b) Discuss how an effective quality management system can contribute to continuous improvement and customer satisfaction in a manufacturing organisation.
Question 2:
Benchmarking is a method in which most progressive organizations are interested.
(a) How do you describe benchmarking and what are its benefits?
(b) Discuss the purpose and practice of benchmarking in an organisation adopting a total quality approach.
RESEARCH TOOLS: Questionnaire and interviews are probably the most frequently used data collection methods in rlursing research. Observation is also an important method
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Dictionary Catalogue: The general meaning of the word 'dictionary' is that it is a reference book, giving information on particular subjects or on a particular class of words,
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Q uality planning Quality planning helps to schedule all the tasks required to ensure that the project meets the customer needs. Quality plan is necessary to give the customer
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Plan, design, deliver, and evaluate an original training or HRD development program that you might use in your organization or one that you are very familiar with.
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