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Question 1:
(a) Explain the basic philosophy behind quality management systems such as those specified in ISO 9000:2000 series.
(b) Discuss how an effective quality management system can contribute to continuous improvement and customer satisfaction in a manufacturing organisation.
Question 2:
Benchmarking is a method in which most progressive organizations are interested.
(a) How do you describe benchmarking and what are its benefits?
(b) Discuss the purpose and practice of benchmarking in an organisation adopting a total quality approach.
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Question 1: (a) Operations management is an integral part of an organisation. Show how operations management can contribute to the success of an organisation. (b) Differen
What are the implications of management innovation in a banking industry
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Agency Method: The jobs included in the case of the agency method can be listed as follows: Sending list of periodicals asking for pro-forma invoice from the agent Scrutinisin
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