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Question 1:
(a) Explain the basic philosophy behind quality management systems such as those specified in ISO 9000:2000 series.
(b) Discuss how an effective quality management system can contribute to continuous improvement and customer satisfaction in a manufacturing organisation.
Question 2:
Benchmarking is a method in which most progressive organizations are interested.
(a) How do you describe benchmarking and what are its benefits?
(b) Discuss the purpose and practice of benchmarking in an organisation adopting a total quality approach.
Question 1: What are the alternative ways in which a decision can be made that affects the parties involved? In what ways will negotiation be seen as a tactical contest?
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T he configuration manager The configuration manager is approximately tangential to the change management process in that, the configuration manager has no approval authority
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