Question 1:

With the help of a departmental organization chart explain in detail the functions and importance of the Rooms Divisions Department and its relationship with the other departments of the hotel.

Question 2:

What are hotel plans and what types of hotel plans are more appropriate for what types of hotels? Justify your answer with relevant examples from the hospitality industry.

Question 3:

Tour operators are often referred to as wholesalers whereas travel agencies are considered as retailers. Having in mind current practices, discuss this statement with regard to the sale of packages and explain how such packages are priced.

Question 4:

What are the duties and responsibilities of a front office manager and how does he interact with the other departmental heads of the hotel? You may use a typical hotel of your choice to support your answer.