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Question 1:
(i) Explain the relationship between the Front Desk and the Reservations Department.
(ii) Enumerate the various steps in the reservations process and explain how management could ensure that all the essential steps are followed.
(iii) Discuss the importance of proper records keeping in the Rooms Division Department.
Question 2:
Settlement of bills at the cashiers' desk could be a tedious exercise for guests and staff alike and this could affect the last impressions of customers. Why are last impressions as important as first impressions and how could we ease payments of bills at check out and departure?
Question 1: (a) Describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment. (b) Discuss the key concepts t
Types and Structure: Types and Structure The design of a useful schedule normally involved extensive planning, consultation with colleagues and experts, pretesting and rev
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Question 1 Explain the ten most important qualities of a professional screenwriter and describe why you consider these skills to be important. Question 2 (a) Name and
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