Relationship between front desk and reservations department, Other Management

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Question 1:

(i) Explain the relationship between the Front Desk and the Reservations Department.

(ii) Enumerate the various steps in the reservations process and explain how management could ensure that all the essential steps are followed.

(iii) Discuss the importance of proper records keeping in the Rooms Division Department.

Question 2:

Settlement of bills at the cashiers' desk could be a tedious exercise for guests and staff alike and this could affect the last impressions of customers. Why are last impressions as important as first impressions and how could we ease payments of bills at check out and departure?

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