Explain the importance of knowledge management

Enterprises need expertise in KM to sustain and enhance their competitive advantage of the organisation in an environment of growing competition for resources - finance, human, and physical resources, markets, etc. The knowledge manager, at all levels, is expected to posses special capabilities for creating, mobilising, and communicating knowledge available with the organisation as well as elsewhere. Knowledge embedded in the organisation's business or work processes and in the employees' including their expertise, skills, experiences, provide the enterprise capabilities to create, produce and deliver customers what they need, when and where they need it.