Let us now summarise what we have studied in this unit.

Communication is a two-way process whereby transmission of messages or exchange of ideas, facts or opinions occurs between the persons as well as between the systems.

Oral, written and use of computers are the three ways by which communication can be carried out effectively. It is important to choose the most suitable means of communication at an appropriate occasion.

Written communications can be personal or official. Official communication can be in the form of letters, memoranda etc. Reports are made to write about any event.

In the present day computer is a powerful tool in the communications. In fact it is increasingly becoming an essential tool for communications and other purposes such as for filing and keeping records.

Along with what to communicate and how to communicate it is also important to know whom to communicate. In any organisational set-up there is a channel through which the communication should travel.