Question 1:

(i) Elaborate on the various types of conflicts that might arise in organisations.

(ii) Conflicts are always detrimental to the organisation. Discuss.

Question 2:

Critically analyse any performance management approach that orgaisations can use to achieve better performance from their employees.

Question 3:

(i) Explain, in your own words, the term " training"

(ii) Discuss the need for training in modern organisations keeping in mind the difficult business context of the 21^st century.

Question 4:

Discuss how can organsiations establish sound employee relations at the workplace.