Differentiate between horizontal and vertical conflicts, Marketing Management

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Question:

(a) Members of the marketing channel perform eight key functions. Describe these functions.

(b) Differentiate between horizontal conflicts and vertical conflicts that may arise among distribution channels.

(c) The number of channel levels can vary from simple and direct marketing where the manufacturer sells directly to the consumer, to complex distribution systems involving several layers of channel members. Using the hospitality sector as example, discuss the role and relevance of the following intermediaries:

1. Travel Agents
2. Tour Wholesalers
3. Hotel Sales Representatives
4. Global Distribution systems
5. Internet


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