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Question:
(a) Considering the Three Era model, differentiate between data processing (DP), management information systems (MIS) and strategic information systems (SIS).
(b) "Large enterprise-wide systems, such as enterprise resource planning (ERP) and customer relationship management (CRM) applications, are being implemented by organizations to improve the efficiency and effectiveness of their operations".
Explain the difference between "efficiency" and "effectiveness".
(c) Some of the core constituents of a business strategy are: i) Mission ii) Vision iii) Goals iv) Objectives Briefly explain these terms.
(d) IS strategies can be developed with regard to two viewpoints; impact and alignment. Explain how this can be achieved.
1. Offer an example, real or imaginary, of firms in each of the following three situations (do not use the Wiztech case as the basis of your response). Thoroughly explain your exam
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