Question 1:

‘The internet has the potential to turn business upside down and inside out, to fundamentally change the way companies operate, whether in the high-tech industry or in the manufacturing sector.'

Discuss this statement by giving a full description of Internet-based services and how these can impact a business.

Question 2:

a. Describe the five-force model developed by Michael Porter which describes the factors influencing the development of a competitive advantage.

b. Choose any TWO of the forces and describe how information systems may be used to help in the development of a competitive advantage.