Question 1:

Conflict seems to be a fact of life in the workplace. It can be constructive as well as destructive. Describe the term conflict and how it can be overcome to achieve any organisational objectives.

Question 2:

Society in general has changed in its attitudes toward discrimination. Greater public awareness has brought less tolerance for the unfair treatment of employees, whether it's overt harassment or compensation disparities

Describe some legislation that govern human resources in the Tourism and Hospitality industry in the context of Mauritius

Question 3:

a) Using relevant examples describe how cohesive teams can be build
b) Briefly explain the following terms with examples:

i. Roles of Human Resources manager
ii. Performance criteria to evaluate an employee

Question 4:

Describe how technology can re-engineered Human Resources processes to enable human resource activities to be dealt in a secure and confident manner.