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Define Emotional Response and Systems for Communication Process?
Emotional response
If the person is highly emotional about the topic because of anger, fear insecurity, the communication may fail. Better to wait for a while.
Systems
In any organization, there should be prescribed procedures from getting messages to the people who need them. Without such systems, there can be no effective communication.
Guidelines principals of the grievance procedure: the guiding principles under the model procedure: Conformity with existing legislation: a procedure should form part of an i
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