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What are conflicts probable to arise between project managers and PPSO staff?
PPSO (Project and Programme support office) staff can, when they are not careful or when they are not appropriately managed – start to imagine that they are essentially running projects, quite than acting like a maintain function. The management of the project keeps the responsibility of the project manager.
Additionally, in pursuit of consistency, Project and Programme support office (PPSO) staff may try to impose onto all projects similar ‘one size fits all’ methods and standards, there exact projects need a more tailored approach.
At last, where senior management ask a PPSO to audit the different projects which they support, the PPSO can come to be considered by project managers when a ‘police force’, quite than as a support organisation.
Question: (a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations
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