Reference no: EM132272717

Assignment 1

Project

Requires you to choose 3 different job roles relevant to your industry or area of training, for example Hospitality, Tourism or Events and develop the documentation for a performance appraisal procedure for these 3 positions.

You must also write a professional report in which you will outline how you will administer the performance appraisal, the provisions for various feedback requirements, processes to recognise and deal with performance problems including training, and informal and formal grievance procedures.

Follow directions provided below and explained by your amazing trainer.

1. Choose 3 different positions relevant to your industry or area of study in Hospitality, Tourism or Events and determine at least 7 tasks or responsibilities of each role. Use the attached document "Performance-agreement-template.docx" or suitable documents sourced from (Managing performance), to record your tasks and responsibilities.

2. For each job role and each task, establish the key performance indicators.

Position Description - Executive Sous Chef

3. Develop measurable criteria which you will use to base your questions for the individual appraisals on.

a. The criteria need to be measurable e.g. in form of a rating scale that measures the level of performance.

b. Ensure that each of the key aspects listed below are incorporated into the key outcomes and key performance indicators.

c. Compile these criteria into a checklist for each job role that can be used for monitoring the effectiveness of staff as they perform their day-to-day duties in Assessment 3, Practical Observation.

Key Aspects:

• adherence to procedures
• cost minimisation
• customer service standards
• level of accuracy in work
• personal presentation
• productivity
• punctuality
• response times
• team interaction
• waste minimisation

4. Develop the annual performance review document addressing the criteria developed in Question 3 which will be used for the staff performance appraisal

Note: If the sample document is selected, you must amend the existing criteria therein to reflect those you have developed in Question 3.

PART B - Report

Write a report that clearly outlines how you will implement the performance appraisal for your 3 staff. Your report needs to include the following details:

a. Notification of staff and timelines of what will occur, how and when

b. Who will participate in the review process

c. How the review will be administered

d. How you will identify performance problems based on your criteria which you have developed in PART A

e. Provisions for training and professional development: How these are determined and which options could be used to manage this effectively

f. Grievance procedures

g. Informal and formal counselling options including options for problem solving techniques

h. Provisions and options for recognising and rewarding outstanding performance

i. Procedures for disagreements of performance

j. Documentation and record keeping requirements

ASSESSMENT INFORMATION

• You must achieve a satisfactory outcome for each of the required criteria of this assessment to be deemed satisfactory for this assessment. You must achieve a satisfactory result for the assessments for this unit of competency to achieve a competent result for the unit. If one or more of the assessment results are not satisfactory, you will be Not Yet Competent for this unit.

The project for assessment 2 consists of 3 parts, Part A, B and C

Part A
Requires you to develop a resource acquisition plan for the acquisition of 3 different resources from the categories mentioned below.

Part B
Requires you to develop an asset register which needs to list the details for the 3 new physical assets you have determined in Part A. You must include the maintenance requirements and schedule of maintenance for each asset.

Part C
Requires you to develop a resource management strategy which provides details on how the efficiency of each asset is monitored

PART A - Acquisition Plan

Task:
You are required to choose 3 different physical assets, relevant for an organisation in the Tourism, hospitality or event industries, which may include any of the following:
• buildings
• computer systems
• equipment fixtures, fittings and furniture in one of the following:

o accommodation establishments
o commercial kitchens
o restaurants and bars
o storage areas
o tourism, hospitality and event offices

• pools
• vehicles

1. Provide an overview of the business activities of the organization relevant to the physical assets selected.

2. List the purpose of the acquisition or replacement of the physical assets, providing detailed information what informs the decision to acquire these new assets.

3. Write an overview of specifications for each asset which clearly outline what requirements each asset needs to fulfil in terms of capacity, performance, size, location requirements and maximum budget for each or for the overall budget parameter.

4. Obtain 3 prices or quotes from different suppliers or sources for each asset. Attach the correspondence and final quote received for each asset to this project.

5. Contact a financial institution and at least 2 different suppliers and obtain information on 3 different financing options available and costs.

6. Calculate the finance variants offered to you and determine the best options for each asset. Your options need to include potential factors for depreciation, consideration for technology changes and financial impacts on the organization and financial aspects for which you will seek specialist advice. (Your depreciation calculations must consider the current regulations published on the ATO website).

7. Based on your calculations in point 6, explain the official process that now needs to be followed to finalize the acquisition of each asset. This may include processes in your existing workplace or common industry standards and needs to provide:
• details for detailed specifications,
• legal contracts,
• requirements and documentation applicable to different acquisition and financing methods,
• preparation of documentation for disposal of assets that are being replaced including tax obligations.

Part B - Asset Register

Task:

1. Develop an asset register which lists the 3 assets determined in Part A. Your asset register needs to include the following details:

• Asset Details
• Asset description/model/type
• Serial Numbers
• Purchase date
• Cost
• Depreciation amount (from when you undertake this assessment to the end of the financial year). If you have no current value, then base this calculation on the approximate price you have determined using the ATO guidelines.
• Closing Written Down Values (at the End of financial year where you undertake this assessment)

2. Develop a maintenance register and identify the maintenance requirements for each asset accordingly. For some assets that might be determined through lease clauses or service contract agreements. If so, include these including the details. For the remaining assets consult the user manuals or manufacturer's recommendations with consideration to frequency of use relevant to your organization. For example if a post-mix machine or coffee machine is connected to water filter then this needs to be reflected in the maintenance requirements.

Part C - Resource management strategy

Task:

Develop a maintenance regime for each asset based on the maintenance requirements you have determined in Part B, include the following details below:

1) Provisions for collecting feedback from customers and reports from staff.

2) Types of maintenance required including common routine maintenance based on the organisation's activities for example adjusting doors, fixing furniture, cleaning air- conditioning filters in guest rooms, etc.

3) Location of maintenance, e.g. can it be done off-site or away from heavily-trafficked areas?

4) Expected duration of maintenance works

5) Timing of scheduled maintenance, e.g. slow periods such as during the day for a nightclub, or during the night in high frequency areas.

6) Likely disruption to operations - what are the disruptions and what are the expected impacts?

7) WHS issues

8) Summary of cost impacts for human resources (for examples where maintenance would, e.g. require penalty rates for maintenance staff) or the costs where contractors are engaged for specific maintenance requirements

9) Costs of scheduled maintenance in terms of parts, required equipment to perform the maintenance and consumables

Assignment 2 - Practical Observation

For this part you are required to

1. Monitor the effectiveness of staff in your area of work, using the criteria and checklist you developed in Assessment 2. You must ensure that your monitor and record the effectiveness of staff members, comparing their performance against at least 6 of the criteria.

2. Provide supportive feedback for the staff being monitored, as well as guidance for improving performance standards in cases where observed performance is below the required standard.

Also prepare a template for the Establishment in as checkpoint, to make sure all legal requirements are covered, to use for :

Plan and conduct a structured performance appraisal.

Plan and conduct formal counselling and training sessions, to be used in case of of staff performing uder standards required by Establishment.

Attachment:- Monitor staff performance Assigment.rar