Reference no: EM133082620

Assessment Task: Implementing Project Human Resource Practices (Project B Adelaide Branch Office)
TASK SUMMARY
This task consists of two parts:
• In Part A, you are to review the performance of one project team member against agreed criteria and initiate action for any shortfalls in performance.
• In Part B, you are to meet with the Project Sponsor, Gavin Stead, Managing Director, to discuss human resource issues arising from the project via a role-play.

PART A: PERFORMANCE MEASUREMENT

TASK SUMMARY
In this task, you are to evaluate the performance of a team member against agreed criteria in the HR plan and initiate action to manage the underperformance.

TASK INSTRUCTIONS
You are required to undertake a performance and evaluation review of Paris Morales six months into the project and initiate actions to address any underperformance. You have the following information:
• Glenda has provided feedback in an email.
• You received an email from Paris about four weeks ago.
• You received an email from Brenda Hawkins, the accountant.
To do this:
• Evaluate Paris' performance against the agreed criteria from the project HR plan and document your findings in a suitable format.
• Complete the organisation's performance report.
• Document the benefits of the actions taken to the project and CBSA goals and objectives overall.
• Initiate actions as required to address any shortfall in performance.
This is to be in the form of at least email/s/calendar dates and training plan (using professional development plan template). You must submit sufficient evidence of the actions you will take
You will need to check and refer in your responses to the relevant CBSA professional development policies and procedures for implementation processes.
Your Assessor will also be looking to see if the communication and reports have been written to suit the audience, context and purpose by:
• using the appropriate format, i.e. the CBSA templates
• including appropriate recipients and/or participants
• using grammatically correct English and correct spelling
• applying an appropriate style for written communication with the recipients, e.g. business-like, respectful, empathetic
• using paragraphs, sentences and bullets as appropriate
• apply correct terminology to the content of the documents.

PART B: MEETING WITH PROJECT SPONSOR
TASK SUMMARY
In this task you are to meet with the project sponsor, Gavin Stead, Managing Director to discuss human resource issues arising from the project.

TASK INSTRUCTIONS
Prior to your meeting with the project sponsor, the following has occurred:
• The person you had on your team to implement the IT systems and computers and software has gone on sick leave due to an operation they are required to have. They will not be able to travel for six months and thereafter will need only light duties.
• There has been a directive from the Finance Manager that all projects are to be kept within their budget and for this financial year, there will be further finance available due to scope creep, projects running over schedule or additional human resources needed to complete projects on time.
• One of the department heads has withdrawn their staff from being part of the team.
The reason they have given is that the person they have previously enabled to be part of the project can no longer do so as, due to increased workload in that department, they are now needed elsewhere, and your project is not a priority for our department.
You are not happy about this as the person was promised, and realistically, it was for a very short time that they are needed, nor the fact that your project has been labelled as ‘not a priority for our department'.
You also feel this will put an additional workload on a team that is already working extra hours and being stressed because of it.

As Project Manager, your task involves:
• An informal discussion with the project sponsor, Gavin Stead, via a role-play on internal and external influences on the individual and project team performance and morale and to discuss counselling and conflict resolution procedures.
You will need to be prepared to discuss and answer questions on the following as directed by Gavin (your assessor):
1. the meaning of intra and inter project conflict and interpersonal conflict
2. examples of inter and intra project resource conflict
3. internal and external influences that affect projects
4. the internal and external influences that occurred with your project (Project B) and how they have affected the project team and individual performance and morale.
5. potential solutions to the problem of low morale and stress in your team
6. the management of the inter-project resource conflict and how you are going to manage it.
Following the guidance outlined in the HR plan, draw a flow chart showing how you will manage the conflict with the department head who has withdrawn their staff member from the project, including what will occur if the conflict is not resolved.

Attachment:- Manage Project Human Resources.rar