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How can the quality of the service provided

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How can the quality of the service provided by CHC be measured? How should CHC decide what factors to assess when monitoring the quality of the services that it provides?

Assume that CHC's members view five key characteristics as important. Can Sue Kramer monitor quality by monitoring the average rating of those five characteristics? Or should she monitor the rating of each individual characteristic? Explain.

Reference no: EM131297663

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