Did the manager in each scenario communicate effectively

Assignment Help Management Theories
Reference no: EM133189905

One thing that's always hard for managers/executives to do is deliver bad news to employees. However, that's all the more reason to be sure to think through those decisions. And not every CEO or executive has done that! Here are some recent examples. See what you think! Choose your CHANNEL wisely!

1. IBM CEO Ginni Rometty, after a disappointing earnings report, publicly reprimanded all the company's 434 000 employees through a five-minute internal video message. She specifically pointed to the sales staff for missing out on several large deals. When the press heard about it, many referred to it as a public spanking.

2. AOL's CEO, Tim Armstrong, broke the news about the company's decision to cut employee retirement benefits on television network CNBC. Only after informing Wall Street did Armstrong hold a companywide conference call with employees to discuss the announcement and explain the rationale. Employees complained about "secret" cuts on Twitter and other social media sites. And Armstrong only added fuel to the fire after he tried to blame the change on the new federal healthcare law and medical expenses associated with two "distressed babies" of AOL employees. After a week of bad publicity, Armstrong informed employees through e-mail that he was reversing his decision and apologized for his controversial comments.

3. Some 90 workers at a Ford Motor Company's Chicago assembly plant got an automated phone message announcing they had just been laid off. Although each of the managers involved in these communications probably thought they were doing the right thing, the choices they made led to an outcome they weren't expecting.

Principles to Remember:

Do

• understand why the decision was made before sharing the news

• prepare and rehearse what you're going to say

• explain the rationale and the process for making the decision

Don't

• sugarcoat the news-be clear and direct

• let your body language belie your words

• allow people to debate the merits of the decision - focus on moving forward

Questions:

1) What's your impression of what took place in the scenarios of managers delivering bad news to employees? Did the manager in each scenario communicate effectively? Why or why not?

2) For each of the scenarios of managers delivering bad news to employees, discuss what might have been a better way to communicate the message.

Reference no: EM133189905

Questions Cloud

Determine key requirements of the customer : Determine key requirements of the customer, Customer service objectives being addressed
Why stem cell research is such a contentious issue : Why stem cell research is such a contentious issue, Discuss the ethical and legal controversy over the use of stem cell research in relation to reproduction
Define the terms recruitment and selection : Define the terms recruitment and selection, How do these processes enable an organization like Tesco to get the right people to fill its posts
Provide the definition of merger and acquisition : Provide the definition of Merger and acquisition, Discuss a company you have selected and analyzed reasons for M&A failure based on your knowledge of industry
Did the manager in each scenario communicate effectively : Did the manager in each scenario communicate effectively, discuss what might have been a better way to communicate the message
What can you do to use power more effectively in the future : What can you do to use power more effectively in the future, Describe a manager who was ineffective at doing this
Should products be legally allowed to be sold : Should products be legally allowed to be sold, Should courts ever be able to order specific performance of a contract
How would you give feedback to jenny : How would you give feedback to Jenny, when should feedback be given and why is it necessary to give feedback
Factors that drive behavior of selected team members : Factors that drive behavior of selected team members, what specific motivation theories and strategies will the management team use to motivate this team

Reviews

Write a Review

Management Theories Questions & Answers

  Learning in action

Learning contract proposal that will form the basis of your learning contract report.

  Change is the only constant

"Change is the only constant " Evaluate the different types of change that have occurred in Sony.

  How do advertisers try to use group influence

How do advertisers try to use group influence?  Will you find any specific examples and explain the relevant theory of group behavior and influence?

  Case study:saving sony

You have been appointed by Sony as a consultant on change management. Advise Sony on how they could implement the change by using the various theories of change you have learnt.

  How the stock market works

The purpose of this project is to help you to gain an understanding of how the stock market works and of the relationship between theory and practice.

  Find the optimal production quantities

Find not only the optimal production quantities, but also the optimal total cost.

  Describe the management process

Describe the management process and identify the skills required to manage business organizations.

  Case study : bert''s bonsai and aquatic sport museum

Case Study : Bert's Bonsai and Aquatic Sport Museum Prepare a knowledge management system.

  Knowledge management techniques

Demonstrate understanding of the many-sided nature of knowledge management

  Theory of transtheoretical model

Demonstrate understanding of the many-sided nature of knowledge management

  Write a paper on historical trends of management

Write a paper on Historical Trends of Management.

  Theory of reasoned action

Theory of Planned Behavior and Integrated Behaviors Model

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd