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Determine key requirements of the customer

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Reference no: EM133189909

Scenario: You have been provided with customer feedback for an organization's customer service( You can use any example). Read this feedback, and determine the following:

Question 1 : The key requirements of the customer

Question 2 : The main points for improvements

Following on from the previous activity, develop a customer service strategy that is appropriate for the organization and takes into account the feedback received. Document your strategy in a rough plan and attach to your workbook on completion. Your strategy should include details of:

Question 3 : Customer service objectives being addressed

Question 4 : Customer requirements being addressed

Question 5 : The aim(s) of the strategy

Question 6 : Practical application of the strategy, including budgeting and resource requirements.

Reference no: EM133189909

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