Reference no: EM133883041

Question

Your unit receives a 72-year-old man client who has a diabetic foot wound. The client is three times awake, alert, and oriented, and has been given the go-ahead to use the bedside toilet with a one-person aid.

The client yells from the room when he has to use the bathroom because he is frustrated that the UAPs do not arrive right away and has stopped using his call light. He swears at the workers and calls them slow and dummies while they are in the room. When they come, the client is frequently already on the toilet but is still screaming, according to the staff, who say that they respond as quickly as they can.

Is switching the patient's care to a different staff member a suitable conflict resolution tactic in this circumstance? If not, why not?

Will you, as the manager or leader, encourage the nurses to speak with the patient face-to-face?

If you go with this strategy, what coaching or role-playing techniques might you employ with them?

Create a plan that will solve the problem, outlining what is negotiable and what is not.