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Determine the challenges faced by the help desk

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Reference no: EM131716088

•From the second case study , determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.

•Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.

Attachment:- Case Study - BankUSA.rar

Reference no: EM131716088

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