Change management techniques-implementation of crm projects

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Reference no: EM1372845

1. What are the benefits and limitations of the key implementation strategies that are being used by InterContinental Hotels?

2. Do you agree with how Del Taco is managing the implementation of its IT project? Why or why not?

3. What are several change management techniques to ensure the successful implementation of CRM projects? Use Cardinal Health to illustrate your answer.

Reference no: EM1372845

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