Knowledge management techniques

Assignment Help Management Theories
Reference no: EM13874

Question 1

The purpose of this question is to demonstrate understanding of the many-sided nature of knowledge management.

It addresses the broad learning objectives of:

Critically discuss the role and importance of knowledge management in today's organisations

Critically discuss the issues raised by language and cultural diversity in shared knowledge systems

Four are given below. The purpose of this question is for you to evaluate these definitions, and to reflect on your own interpretation of the subject.

A good operational definition of knowledge management is the deliberate introduction of an improved and more effective information environment.

[KM is] the capability of an organization to create new knowledge, disseminate it throughout the organization and embody it in products, services and systems.

Knowledge management is the behaviors and processes by which a group of people maintains and increases their personal and collective actionable knowledge to compete, to increase performance and innovation, and to decrease risk. (Parsons, 2004, p. 26)
Knowledge Management is about creating an environment that encourages people to learn and share knowledge by aligning goals, integrating bits and pieces of information within and across organizational boundaries, and producing new knowledge that is usable and useful to the organization.

(a) Briefly evaluate EACH of the definitions listed above for its usefulness to knowledge management, by considering the underlying assumptions of the definition and its scope.

You should consider such issues as: does it assume a particular view of knowledge (such as subjective/objective)? Is it more relevant to practice, or to theory? Is it relevant to a specific field (for example, business) or more generally applicable? Is it more applicable to a particular culture (for example, Western culture)? In your opinion, what are the most useful aspects of the definition, and why? (One page)

(b) Which of these definitions of KM best fits the way in which YOU view the world? Consider your background and study/work experience before this unit, and any other factors that might influence your perspective. How do you think that this viewpoint would affect the way in which you would approach a KM investigation? Would this be a problem?

Question 2

The purpose of this question is to demonstrate understanding of the appropriate use of KM tools for organisational needs.

It addresses the broad learning objective of:

Analyse a knowledge management problem and recommend appropriate tools and techniques for its solution

In Knowledge Sources and KM Tools, we discussed knowledge tools under 4 categories of processes:

creating and discovering
explicating and externalising
communicating and sharing
internalising and assimilating

In this question you are to describe how different KM tools and techniques could apply to the (hypothetical) organisation described in the case study below:

Tatra are the world's third oldest car company, which produced a number of rather advanced streamlined cars during the course of its production run. Because spare parts and manuals are hard to find for these cars, a group of amateur enthusiasts has formed the 'Tatra Owners Spares Club' to pool their resources. They have hired a shed to hold all the spare parts and charged a joiner's fee for new members to defray costs. Members can get photocopies of technical documents, or buy spare parts such as bearings and seals from the Club when they are needed. A serious problem they face is that the organisers of the Club are getting older, and want to take a less active role in running the Club, while the newer members (despite their enthusiasm) are not as knowledgeable about what model of what car needed what part. In addition, the mechanics who have worked on the cars are all retiring, so the Club organisers are very keen on making videos of them doing standard overhauls of the motors, gearbox, steering, brakes and suspension with a view to making the knowledge more widely available. They have a large number of photographs, and they also have schematics that have come from the manufacturer. All of this information is being kept on a spreadsheet, which is maintained by the founders of the Club in rotation on their different computers. They have often had a problem working out which one is the latest version, and this has caused problems with lost parts etc in the past.

The Tatra Owners Spares Club want to make an inventory system that ties together the car parts, the documentation and the videos (which are not yet made). They also want to make the entire resulting system searchable from the Internet, and link up with other groups who are interested in the Tatra marque around the world.

(a) Briefly summarise the main features of the 'Tatra Owners Spares Club' in terms of (for example) its structure, membership, business model, topics they are concerned with, technological infrastructure, legal obligations, external organisations, and the likely "organisational culture"

(b) Select four KM tools from the list below, and briefly describe how they might be used to help the organisation. Be as specific as you can, based on the case study description.

Question 3 - Metadata

The purpose of this question is for you to demonstrate understanding and competence in the application of metadata to different types of resources.

It addresses the broad learning objective of:

Analyse a knowledge management problem and recommend appropriate tools and techniques for its solution

The Dublin Core Metadata Set is intended to provide a 'core' set of metadata descriptors that can be applied to any resource. In this question you are to apply Dublin Core metadata to types of resources that could potentially be used by an organisation in its KM practice.

For simplicity we will use the 'legacy' set of Dublin Core elements:

Contributor Coverage

Creator Date

Description Format

Identifier Language

Publisher Relation

Rights Source

Subject Title


Reference no: EM13874

Previous Q& A

  Conduct a marketing experiment

Conduct a marketing experiment in which students are to taste one of two different brands of soft drink

  Write a paper on steel sustainability

Write a paper on steel sustainability.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Designing vb applications across multiple platforms

Technical Project "Designing VB Applications Across Multiple Platforms".

  Data representation and logic

Representing Text and Numbers, Binary Arithmetic, Interpreting Logical Statements, Logic Puzzle, Binary and Algorithms.

  Data storage & "exception error trapping"

Discussion on Data Storage and  "Exception Error Trapping".

  Current events and u.s. diplomacy

Discussion on  Current Events and U.S. Diplomacy,  "Divorcing America", and  "The Rise of China".

  "asp code" and "accessing data using"

Discussion on "ASP Code" and "Accessing Data Using" .

  Coping with terrorism & terrorist acts

Discussion on  "Coping with Terrorism"  and  "Current Events – Terrorist Acts".

  Business contract

Definition of contract, a contract is in simple sense can be understood as binding agreement in which there is the promise or set of promises for the breach of which there is the remedy provided by the law in the form of legal recourse.


Write a Review


Similar Q& A

  Find the optimal production quantities

Find not only the optimal production quantities, but also the optimal total cost.

  How the stock market works

The purpose of this project is to help you to gain an understanding of how the stock market works and of the relationship between theory and practice.

  Learning in action

Learning contract proposal that will form the basis of your learning contract report.

  Describe the management process

Describe the management process and identify the skills required to manage business organizations.

  Change is the only constant

"Change is the only constant " Evaluate the different types of change that have occurred in Sony.

  Case study : bert''s bonsai and aquatic sport museum

Case Study : Bert's Bonsai and Aquatic Sport Museum Prepare a knowledge management system.

  How do advertisers try to use group influence

How do advertisers try to use group influence?  Will you find any specific examples and explain the relevant theory of group behavior and influence?

  Case study:saving sony

You have been appointed by Sony as a consultant on change management. Advise Sony on how they could implement the change by using the various theories of change you have learnt.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd