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QUESTION 1
(a) Outline the five distinctive characteristics of service and illustrate them with reference to a service product such as a restaurant
(b) Identify and explain five characteristics of a good service organization
QUESTION 2
(a) Define the following terms-
I. Consumer
II. Consumer Behaviour
(b) Discuss the four main theories of consumer behaviour
(c) Identify any four basic social influences that affect most buyers
(d) Using a relevant example, apply and explain the consumer buying decision process
QUESTION 3
(a) Define the term product
(b) Products exist in 3 levels. Use relevant examples, in explaining the three levels
(c) Examine the key macro- environmental factors that affect firms operating in today's business environment
Describe sustainable development and sustainable procurement.
Critical evaluation of international business theory
(a) In addition to the pump, what other components are needed in a sampling train? (b) What is the requirement before the use of the sampling pump? Give three ways how it can be achieved
Cultural Community
Treat this problem as a discrete facility location problem
Describe the biases and heuristics which affect the quality of decisions made by human beings Describe the theories which can be used to explain how long-term memory is organized
Project Template for CWSI Project
Name five agents That can cause respiratory problems at the workplace What can you derive from the history of the worker on the nature of the responsible agent
Social media strategy implementation and evaluation
What does it mean to take a "design approach" to ethical decision making
Define and explain workplace violence. What are the various forms of workplace violence? Illustrate your answer with various examples.
What do you understand by Worker's compensation Social and economic problems which led to the passage of the first Worker's compensation laws
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